Description:

Learn the art of customer service in the restaurant industry in order to make your guests happy. This course will provide you with the skills and knowledge necessary to provide exceptional customer service, improve the guest experience, and increase customer loyalty.

Key Highlights:

• Understanding customer service in the restaurant industry
• Effective communication with guests
• Resolving customer complaints and issues
• Developing a customer-centric mindset
• Creating a positive dining experience

What you will learn:

• Customer Service Fundamentals:
  Explore the basics of customer service in the restaurant industry and learn how to provide exceptional service that exceeds guest expectations.
• Effective Communication:
  Learn how to communicate effectively with guests in order to establish rapport and trust, and ensure a positive dining experience.
• Resolving Customer Complaints:
  Discover strategies for managing and resolving customer complaints and issues, as well as how to turn a negative experience into a positive one.
• Customer-Centric Mindset:
  Develop a customer-centric mindset that places the guest at the center of everything you do, and learn how to create personalized experiences that keep guests coming back.
• Creating a Positive Dining Experience:
  Learn how to create a positive dining experience by focusing on key areas such as ambiance, menu selection, and service delivery.